Dear Insight Broadband Customer,
Insight monitors network usage and receives reports of issues which it acts upon to ensure that all Insight Broadband customers consistently receive the highest quality service available, as detailed in our Acceptable Use Policy. As we have communicated to you before, your modem has been reported for violations of our Terms of Service. Now that you know, we request your cooperation. Unsolicited Bulk E-mail places a burden on the network and is in violation of the Insightbb.com Acceptable Use Policy (see sections x and xi.) which explains that you may not:
x. Transmit unsolicited bulk or commercial messages or "spam." This includes, but is not limited to, unsolicited advertising, promotional materials or other solicitation material; bulk mailing of commercial advertising, chain mail, informational announcements, charity requests, and petitions for signatures; The Service may be utilized for certain advertising by Small Business Customers if authorized by applicable law. The Customer is responsible for compliance with any laws, regulations or rules governing Customer's or authorized Users' use of the Service and/or the Insight Broadband Internet Service Equipment;
xi. Send numerous copies of the same or substantially similar messages, empty messages, or messages which contain no substantive content, or send very large messages or files to a recipient that disrupts a server, account, newsgroup, or chat service; or otherwise disrupts or interferes with the Service bandwidth, data storage or other Service features;
While we understand that you may not have been aware before, please understand that you are ultimately responsible to address the problem. Repeat occurrences may lead to suspension, or even termination, of your service.
For questions concerning this email, please call: 1-800-715-1774 (leave name, phone number, and best time/date for us to call)
Thank You,
Insight Broadband
ABCs OF AT&T WORLDNETIQUETTE
To maintain an informative and valuable service, AT&T has established the ABCs of AT&T Worldnetiquette. While it is not our intent to control your online communication or monitor its content, we may edit or remove content that we become aware of and determine to be harmful, offensive or otherwise in violation of these ABCs. Violation of these ABCs may also result in the termination or suspension of your account. These ABCs apply to all content provided to or through the Service, including e-mail messages, newsgroup postings, chat, and personal web pages.
Act Responsibly
.
a. Don't use the Service to interfere with others' use of the Service or of the Internet in general, to conduct illegal or abusive activity, or to submit materials that violate the rights of others. Specifically:
--don't send messages, data, images and programs that are libelous, defamatory, obscene, pornographic, threatening, abusive, or hateful; don't send materials that contain viruses, worms, or any other destructive elements; and
don't interfere with or infringe the copyrights, trademarks, logos, service marks, or confidential information of others.
b. You may not use or attempt to use the Service to violate its security or the security of systems accessible through it.
c. You're responsible for the use of your service account. Remember that anyone who has unprotected access to your computer will be able to use your Service account freely. Therefore, you should secure your computer equipment so that only authorized users can gain access to your Service account.
Attention Insight Broadband and AT&T DSL customers,
Please be aware that you are liable for any malicious communication that comes from your computer or computers due to a virus or malware infection. If your computer(s) becomes infected, your ISP (Internet Service Provider) can suspend or terminate your internet connection for violation of terms. Please don't let this happen to you.
In many cases, we have been able to work with Insight and AT&T to ensure them that the pc is no longer infected and can be safely allowed to access the internet.
Contact us so that we can make sure your computer(s) AND personal information don't become victims of identity stealing viruses, mass-mailing worms and other malicious infections.
Most virus removals and system repairs average $65-85.
Far, far less then any big chain store or fly by night "pro/weekend warrior"
Actual email sent to an Insight Customer because their computer was infected and sending out large amounts of infected emails...
502-710-1764
Contact Us!
